Of course the network operators are creaming income from their customers. 

Why has SMS pricing been so high for so long?  Capital costs were written down years ago and there has been a distinct lack of support for newer innovative messaging services. 

The same is true for data.  There is massive misunderstanding of data costs, particular session orientated services when overseas, whether on or off a preferred network.  Charging minimum data amounts per use has caused many users great financial hardship.

If the EU wish to be seen as acting for the consumer it should not rely on bad press before instigating investigations.

A couple of years ago other handsets from Nokia, HTC and Sony Ericsson started to leave BlackBerry devices behind with their WiFi, GPS, big colour screens and cameras.

RIM listened to their critics and over 2007 released mobiles that matched their major competitors in all major hardware areas.  Now they have done the same for their software.

Along with HTML emails, remote email search and secure attachment handling, the ability to edit documents is the highlight.  This is a long time coming perhaps, but one that their competitors sewed up years ago.  Seems RIM is back to its dominant best.